Customers accept all terms and conditions prior
to purchasing from this site. Please read the
terms and conditions prior to ordering as we
will not be responsible for customers not reading
the conditions before purchase.
We want you to be completely satisfied with
your purchase. If you are not, simply return
the items you don't want in New Condition, in
its original packaging, within 10 days from
your Order Date and we will refund your money
or exchange the item subject to the return policy
detailed below. Dish antennas and auction sales
are Final Sale and cannot be returned. No refunds
on system standard installation.
Please note that the customer accepts the shipping
option set on this site. If you cancel an order
before it is shipped, you will be charged an
unrecoverable merchant fee for the cancellation.
Normally this is a 4% nonrefundable credit card
fee, plus $10.00 refund transaction fee. This
can change based on customer's original order.
These merchant fees are not refunded to our
company by the credit card processor under your
cancellation and SatManiacs will not be responsible
for these fees should you change your mind.
These fees are applicable to products that have
been placed as Prepay Only or Backordered should
you change your mind on the order. You will
see a detailed account of these refund fees
on your refund receipt sent to you by the credit
card processor to your e-mail address. Should
you not receive this receipt you may submit
a service ticket at the following link http://www.satmaniacs.com/contactus.htm
and request this information to be resent.
If there is a problem with your order and we
have attempted to contact you with no response
for 3 or more business days, your order will
be refunded as per our refund policies posted
on this site. SatManiacs is not responsible
for customers entering an incorrect e-mail address
at time of purchase, or if your e-mail client
routes our messages to a junk or spam folder.
Please note that we request signature service
on most of our packages, should you request
that the service be taken off, we will e-mail
you letting you know that this is not an option.
You can arrange delivery with the courier company
by contacting them and providing your tracking
number to their representatives.
We only ship to Paypal VERIFIED customers.
Please note that your order will be placed on
hold until you have confirmed your Paypal account.
Please e-mail or telephone us when this has
been completed. For faster service you may e-mail
us the e-mail verification that Paypal has sent
to you so that we can take your order off hold
and process to ship.
All satellite dishes purchased through this
site are nonrefundable. We will only replace
defective parts. The reason for this is we only
want to retail "new" product to our
customers and we do not want any opened item
stock. There will be no refunds on satellite
dishes. If the dish is sent back to our warehouse,
it will be considered abandoned property. We
do not accept these items back and will not
pay for return shipping on them being shipped
back. If you request an RMA on a package, the
RMA is only valid for the package equipment
and not the Satellite dishes. Please be advised
that we will not tolerate charge-backs on items
that are not returned to our warehouse. Dishes
will not be accepted back, but this does not
mean that the rest of the package should not
be returned if we have provided an RMA to you.
WARRANTY IS PROVIDED BY THE MANUFACTURER,
NOT BY SATMANIACS.
Please be advised if you download any unauthorized
software to your receiver, this warranty is
void and the manufacturer will not honor the
warranty. SatManiacs. Is not responsible for
the use of software or for the manufacturers
denying the warranty based on their findings.
The Manufacturer warranty is as follows, and
extends Only to the original USA user of the
equipment and is limited to the purchase price
of each part. This warrantee only covers USA
buyers and does not extend to non-USA buyers.
Non-USA buyers should contact the manufacturer
directly about any warrantee coverage or claim
in their country. Manufacturer(s) warrant products
against defects in materials or workmanship
LABOR: For a period of one (1) year from the
original date of purchase, if manufacturer determines
that the equipment is defective subject to the
limitations of this warranty, manufacturer will
replace or repair it at no charge for labor.
Manufacturer warrants any such work done against
defects in materials or workmanship for the
remaining portion of the original warranty period.
PARTS: For a period of one (1) year from the
original date of purchase, Manufacturer will
supply, at no charge, new or rebuilt replacement
parts in exchange for parts manufacturer determines
are defective subject to the limitations of
this warranty. Manufacturer warrants any such
replacement parts against defects in materials
or workmanship for the remaining portion of
the original warranty period. (Note: "Parts"
may include the antenna assembly, receiver,
LNBF, remote control, or antenna mounting hardware.
It does NOT include other parts purchased separately.)
This warranty "does not cover" installation
of the systems. If applicable, such installation
will be warranted under a separate installation
In the event that you download any software
to your receiver, the warranty is voided. Please
note again that SatManiacs is not responsible
for the manufacturers warranty, this is a manufacturer
warranty provided by the MANUFACTURER. SatManiacs
can provide the contacts to the manufacturer
at request. Any unauthorized software or non-manufactures
firmware uploaded to your receiver will automatically
void the warranty of the receiver. The manufacturer
does not support third party software, and neither
does this web site or its parent company SatManiacs
Inc. Should you modify your receiver in any
way, you will void your warranty. We are not
responsible for receivers that have been modified.
In the event that you have been given an RMA
by this company and the product is returned
to our warehouse, it will be tested by one of
our technicians. Should you return your receiver
and not inform our company that you have downloaded
software to your receiver and the technician
tests it and finds out that this is the reason
for the failure of the equipment, you will be
charged a technician fee, as well as a repair
fee and return shipping. If you have been given
our account to return the product back to our
warehouse and it is found that you have modified
your receiver and it needs to be repaired, you
will also be charged this shipping cost that
was put on our account. Should you choose not
to repair, the receiver within 5 days of notification
(via e-mail to the e-mail address given at the
time of the order), the receiver will be considered
abandoned. You will not receive any refunded
funds for this receiver, and in the event that
this was charged to our account for shipping,
you will be charged these fees to your credit
card on file. Exchanges are not permitted on
repair receivers. SatManiacs Inc. is not responsible
for accessories returned with repairs. Should
you return a product back for repair with batteries,
manual, DiseqC switches, remotes, cables, or
any other accessories you will risk these items
not being returned to you at the completion
of the repair. We are not responsible for items
sent back for repair being lost or damaged in
shipping, please ensure that you have the correct
insurance on your return package, as well as
tracking, and proper packaging.
This warranty "does not cover" consumer
instruction, physical set up or adjustment of
any consumer electronic equipment, remote control
batteries, signal reception problems, loss of
use of the equipment, or unused programming
charges due to equipment malfunction.
This warranty "does not cover" cosmetic
damage, damage due to lightning, electrical
surges, fire, flood, or other acts of God, accident,
misuse, abuse, repair or alteration by other
than our factory service, negligence, or improper
or neglected maintenance.
This warranty "does not cover" equipment
sold AS IS, or WITH ALL FAULTS, auction sales,
equipment removal or reinstallation, shipping
damage if the equipment was not packed and shipped
in the manner prescribed, nor equipment purchased,
serviced, or operated by other dealers.
We feel that it is very necessary to tell the
truth about all FTA manufactures and their so
called warranty. From experiences with our customers
and their dealings with manufactures, there
is no such thing as a manufacturer warranty
with the receivers available in North America.
Do not let this deter you from buying, as we
are positive that you want to know the truth
about products and not be misled with information
just so that a sale can be made. Very rarely
are there any problems with an FTA receiver
as there are no moving parts inside the unit.
If you purchase from us and the unit is DOA
(dead on arrival) we will gladly exchange the
unit for you, providing you have not modified
it with unauthorized software (firmware). Please
note that all receivers will be tested by our
technicians upon return to our warehouse, and
all firmware is detectable. Should we not be
informed of a previously modified receiver you
will risk extra charges for the technicians
time. The technician cannot be fooled, technology
does not lie, so honesty is the best policy.
It seems like the manufactures have dropped
the ball when promising that they have a warranty,
but it really should be called a repair charge.
Many online retailers claim to have a warranty
for the FTA receivers they sell, but how can
they when the manufactures cannot warranty their
That is why we are telling you that they will
charge for a repair.
The bottom line here is if your receiver malfunctions,
you will need to send it to the manufacture
at one of the addresses below. They will repair
it for a fee.
We do not support any unauthorized software
upgrades to FTA receivers or DVB cards. This
could be one of the reasons why the manufactures
are clamping down on their warranty claims.
Here is a list of the manufactures and their
1) Coolsat - www.coolsatrepair.com
2) Pansat - www.pansatusa.com/home.htm
3) Viewsat - www.viewsatusa.com
4) Neosat - www.neosatusa.com
We do not offer Overnight shipping as of yet
see the shipping page for updates. 2-3 Day express
is available on FTA receivers only providing
you have the order approved and confirmed by
12 PM EST. Many of the receivers will be received
with in one day, however we only guarantee 2-3
Day shipping as a rule. We cannot guarantee
Saturday delivery, as many delivery locations
do not offer this service. Dishes and Complete
satellite systems with a dish are unable to
be shipped overnight because of their size and
weight of the package. Typically, most satellite
packages will arrive within 7 business days.
We cannot guarantee shipping times as we are
not the courier company. Please note that shipping
costs are not refunded. Any shipping credits
will be assessed, as a claim to the courier
company, if the claim is granted credits will
be addressed accordingly. Shipping around holidays
is solely based on the courier company's policies.
SatManiacs will not be responsible for packages
returned to sender based on shipping delays.
These shipping fees will not be refunded and
you may incur a
Typically SatManiacs. Stocks most items in
US. In some instances there will not be stock
in one location. If you are concerned about
an item being shipped internationally please
contact a representative prior to ordering in
order to find out if there is stock in your
country. We will not be responsible for products
returned to sender because they are shipped
internationally. It is up to the customer to
confirm the product location. Should you live
in Canada and do not have your own Customs Broker,
UPS will clear customs on your behalf. They
will send you an invoice directly. SatManiacs.
or this website is not responsible for duties
or taxes on a customers purchase. UPS accepts
most methods of payment for your convenience.
If you live outside of the 50 States of America
or Canada AND would like to pay with a credit
card, we require you to fill out a CREDIT CARD
CONSENT FORM. We also require copies of the
front and back of the credit card being used
and a copy of Government Issued photo ID. E-mail,
or scan (preferable) this information back to
or e-mail us by following this link http://www.satmaniacs.com/contactus.htm
Credit card consent forms can be requested at
that e-mail as well. In instances that an order
is made where the address verification is undetermined
and we are unable to get a hold of the credit
card processor, or if you are unable to add
a secondary address to your credit card billing
address and would like the product shipped somewhere
other than the billing address, you may be required
to fill out a credit card consent form even
if you are within the 50 States of America and
Canada. If you make a purchase and decide to
not comply with this company policy, you will
be subject to our credit card return policies.
All customers accept all terms and conditions
prior to purchase.
ALTERNATE ADDRESS AND SHIPPING PROCEDURE:
SatManiacs. By rule only ships to the billing
address of the credit card. You may notice this
when checking out that there is not an option
for an alternate address. Should you wish to
add a secondary ship to address onto your credit
card by calling the credit card company and
adding it, we can confirm that this has been
done and in this case we will ship to an alternate
address. We will require the 1-800 number on
the back of the card in order to contact the
credit card company to confirm. Please inform
us when this has been completed and one of the
representatives from our company will take the
appropriate steps required. You may also add
all of this information in the additional notes
section of your order. Please note that without
the 1-800 number on the back of the card, we
are unable to confirm this information, please
ensure that this number as well as the alternate
ship to information is in the notes section
of the order. Should the credit card issuer
not allow you to add a secondary ship to address,
the option to fill out the credit card consent
form and provide the additional information
required, is available. Please see International
Shipping for more details and information on
how to acquire one of these forms.
LOST PACKAGES, COURIER CLAIMS AND MISSING
Shipping damages and/or shortages must be reported
to the carrier and our company within 5 days
of delivery. Claims cannot be opened after this
time. Products will not be shipped, or replaced
until the courier has completed their investigation.
Please note that there are no refunds on courier
claimed products. Once the investigation is
completed the products will be RESHIPPED not
refunded. We do not issue checks or refunds
for completed claims. The product, should the
claim be granted, will be reshipped to the approved
address of the credit card. Please ensure that
you have purchased the appropriate insurance
for your package. SatManiacs is not responsible
for claims that have been under insured.
Missing products must be reported within 5
days of delivery. Products will not be replaced
after this time. We may require pictures of
the packaging and the products as they were
delivered to be emailed to us. Once we receive
these pictures it may be 3-5 days before you
will receive a tracking number if it is found
that the products were missed. All customers
are e-mailed a tracking number to follow their
package along and this information can be acquired
at the following link www.ups.com or www.usps.com.
If you see that your package tracking has not
been updated in 3 days, it is up to you to inform
one of our representatives in order to initiate
a trace on the package. If you see that your
package has been delivered and signed for and
you were not the one to receive it, it is up
to you to inform a representative within 2 days
of the delivery so that we can start a claim.
Please note that the courier will complete their
investigation and products will not be shipped,
or replaced until the investigation is complete.
Should something be returned to our warehouse,
either because a customer refuses the package,
or for a return, the customer is responsible
for all shipping costs. If the package is undeliverable
because of an incorrect address, customer not
being home, or otherwise, the package will be
returned to sender. Shipping costs will not
be refunded by SatManiacs, and your package
may be subject to refund and restocking fees
as per the policies of this site.
Do not return anything without reading the
return policy. For complete information on our
return policy, please see the policy posted
at the following link:
20% Minimum restocking fee is applicable on
all returns and exchanges. No returns are accepted
without an RMA issued from this company SatManiacs
and its corresponding sites. If you return a
product without an RMA the package will be refused.
All packages must be returned via track able
By clicking the Payment or Buy Now Button you
have accepted all terms and conditions of this
company SatManiacs and its corresponding sites.
You have read the refund/return policy as requested
on the returns portion of this page. All terms
and conditions are final and nonnegotiable.